Items are expected to be returned in their original packaging and should be returned within 7 days.

Items delivered must be checked for damages and/or aesthetic imperfections BEFORE installation. Installed items are deemed to be ‘accepted’ and are non-returnable.

Any discrepancies with orders (size, finish, quantity, etc.) should be reported within 48 hours of receipt.


Please check your delivery carefully. If you notice any signs of damage to the items or packaging, please sign for the goods as ‘damaged’ as a precaution and report this to Radox Radiators Ltd immediately.